Can the chatbot work on Facebook, Instagram and WhatsApp?
Yes. The service can be presented as supporting chatbot auto-reply workflows for Facebook Messenger, Instagram Direct and WhatsApp. The exact functions available depend on the platform, account type, permissions and integration method you use.
Can it answer customers automatically 24/7?
Automated flows can respond at any time when the connected platform and integration are available. You can configure welcome messages, FAQs, menus, keywords and other routine responses.
Can a real person take over the conversation?
Yes. A practical setup should include a human handoff path so staff can continue conversations that need personal attention or cannot be handled by automation.
Can it collect customer information?
Yes, if your setup and applicable platform rules allow it. The chatbot can ask for details that are relevant to the enquiry. Your privacy policy should explain what information is collected and how it is used.
Is this website affiliated with Meta?
No. Interiors 1 is an independent service. Facebook, Instagram, Messenger and WhatsApp are trademarks of their respective owners. Any production integration should follow the applicable platform terms and permissions.