1. Information you provide
We may receive information you choose to provide, including your name, email address, telephone number, social-media username, business information, service request details, and the content of messages you send through our website or supported messaging channels.
2. Chatbot and messaging data
When a chatbot is connected to Facebook Messenger, Instagram Direct or WhatsApp, the integration may process message content and related conversation information that is necessary to deliver the configured automated reply, route a conversation, answer a request, or transfer the conversation to human support. The exact data available depends on the connected platform, account type, permissions and integration provider.
3. Information from connected platforms
Where you communicate through a third-party platform, certain account or profile information may be made available to the chatbot integration according to that platform's permissions and settings. We should only process information that is reasonably necessary for the stated chatbot or customer-service purpose.
4. How information may be used
Personal information may be used to:
- provide automated replies and chatbot conversation flows;
- answer enquiries and provide requested service information;
- collect relevant lead or contact details when a user voluntarily provides them;
- route conversations to an appropriate person or team;
- improve chatbot wording, flow logic and service quality;
- protect services from misuse, fraud or security threats;
- meet applicable legal, accounting or regulatory obligations.
5. Facebook, Instagram and WhatsApp
Facebook, Instagram, Messenger and WhatsApp are third-party services. Their own terms, privacy policies, developer requirements and data practices may apply when you use those platforms. Interiors 1 is not affiliated with or endorsed by Meta.
6. Service providers and integrations
Information may be processed by hosting providers, chatbot or automation providers, messaging-platform APIs, database or cloud services, and other vendors that are necessary to operate the website or chatbot service. Before publication, this section should be updated to identify the actual providers you use where required by applicable law.
7. Cookies, analytics and tracking
This starter website does not include advertising or analytics scripts by default. If you later add analytics, advertising pixels, embedded content, tracking tools or non-essential cookies, this policy and any required consent mechanism should be updated before those tools are activated.
8. Data retention
Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, including customer support, lead follow-up, service records, security, dispute handling and legal requirements. Different categories of data may require different retention periods.
9. Data security
Reasonable administrative and technical measures should be used to protect personal information. However, no internet transmission, messaging platform, API connection or electronic storage system can be guaranteed to be completely secure.
10. Your privacy rights
Depending on where you live and the law that applies, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, objection or portability. You may also have the right to complain to an appropriate data-protection authority.
11. Children
The website and chatbot service are not intended to knowingly collect personal information from children without appropriate authorization where such authorization is required by law.
12. Changes to this policy
We may update this Privacy Policy when our services, chatbot features, providers, platform integrations or legal obligations change. The current revision date should be shown at the top of this page.
13. Contact
For privacy questions or requests, contact: privacy@example.com.